Responsibilities
- Collaborate directly with client teams to conduct process discovery through interviews, observation, and workflow analysis to uncover high-value automation opportunities
- Develop financial justifications for automation initiatives by quantifying current inefficiencies, projecting returns, and creating prioritized implementation roadmaps
- Design detailed future-state processes including workflow diagrams, decision rules, exception handling, human oversight points, and system integrations to guide development
- Work alongside AI Engineers to translate business requirements into technical specifications, validate outputs, and mediate trade-offs in clear, non-technical language
- Lead organizational change efforts including stakeholder engagement, communication strategies, training programs, and adoption monitoring
- Manage the full client relationship lifecycle, from scoping and expectation setting to progress reporting, issue resolution, and executive updates
- Conduct post-implementation reviews to assess performance, identify follow-up opportunities, and support expansion of AI solutions
- Develop internal assets such as standardized discovery methods, ROI calculators, workflow blueprints, and industry-specific guides to scale practice capabilities
Work Arrangement
Hybrid
Team
Works independently with clients while collaborating closely with AI Engineers, serving as the primary owner of client outcomes
Travel
Up to 50% travel required to client locations within the Tampa area
Hybrid work model
Operates from the company office with hybrid work flexibility
