About the Role
The role focuses on helping enterprise customers fully realize the benefits of AI tools by driving user adoption, measuring performance outcomes, and refining implementation strategies in collaboration with internal and client teams.
Responsibilities
- Lead onboarding processes for new enterprise clients using AI search technology
- Develop customized success plans aligned with client business goals
- Monitor system usage and identify opportunities for improved engagement
- Analyze search performance data to guide client optimization efforts
- Collaborate with product teams to relay customer feedback and needs
- Conduct regular review meetings with stakeholders to assess progress
- Create reports that demonstrate value and return on investment
- Identify expansion opportunities within existing accounts
- Support change management initiatives during technology rollout
- Train client teams on best practices for platform utilization
- Troubleshoot adoption barriers and recommend solutions
- Maintain documentation of client configurations and success metrics
- Coordinate with technical teams during integration phases
- Advocate for user-centric improvements based on field observations
- Stay current with advancements in enterprise AI applications
- Ensure compliance with data privacy standards during deployments
- Facilitate workshops to uncover workflow inefficiencies
- Translate technical capabilities into business benefits for non-technical audiences
- Track key performance indicators related to search accuracy and speed
- Assist in refining customer support processes based on usage patterns
- Promote continuous learning among client user bases
- Gather benchmark data across industries to inform strategy
- Escalate critical issues with clear context and suggested actions
- Maintain alignment between client expectations and delivery timelines
- Support renewal and upsell discussions with documented outcomes
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote with flexibility for hybrid work based on team needs
Team
Part of a cross-functional AI product and customer success team
Why This Role Matters
AI tools are transforming how employees find information at work. This role ensures organizations get real value from intelligent search systems by guiding effective use and measuring impact over time.
What We Look For
We value individuals who combine technical understanding with strong interpersonal skills and a passion for helping others succeed with new technologies.
Available for qualified candidates requiring relocation support
