RACV is looking for an AI Business Improvement Specialist to play a pivotal role in strengthening how our AI Strategy team and AI Streams operate. You will establish fit-for-purpose frameworks and processes that enable clarity and accountability across our evolving program of work, building organisational readiness for a future powered by intelligent systems.

What You'll Do

Lead end-to-end delivery planning processes and outcome management.
Bring structure to teams through clear communication, coordination and collaboration.
Establish and run fit-for-purpose planning and delivery rituals, including quarterly planning and sprint processes.
Support the Head of AI and AI Stream Product Owners in delivering priority initiatives.
Promote built-in quality, continuous improvement and sustained business value flow.
Foster a culture of accountability, innovation and high performance.
Build strong cross-functional relationships that enhance delivery and support successful AI-driven outcomes.
Partner with the AI Value Creation Office Lead to provide project visibility, communicate updates, and ensure effective governance.
Support the team by helping to manage competing priorities and minimising uncontrolled work inflow.
Assess potential AI use case opportunities in collaboration with business and technical stakeholders.
Gather requirements, manage change impacts, and coordinate timing, training, and support needs.
Complete cost/benefit and risk analyses for proposed improvements.
Contribute to the development of business cases and recommendations.

What We're Looking For

Strong analytical skills.
Demonstrated project management expertise.
Excellent interpersonal, relationship-building and networking ability.
Proven facilitation, influencing and negotiation skills.
Strong written communication and numerical analysis capability.
Effective time management and prioritisation skills.
Tertiary qualifications in commerce, business, IT or a related field.
At least two years’ experience as a business analyst or similar analytical role.
Minimum two years’ experience working on projects with diverse stakeholder groups.

Nice to Have

Formal project management training or certification.

Team & Environment

You will work within the Transformation team, supporting the AI Strategy team and AI Streams, reporting to the Head of AI and AI Stream Product Owners.

Benefits & Compensation

A Competitive Salary.
Discounts on Selected RACV Products.
Generous discounts on home and car insurance policies and RACV roadside care.
Great discounts across all RACV resorts.
Discounts from corporate partners that are updated monthly.

Work Mode

This is a hybrid role based at the RACV Head Office in Melbourne.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.