Manulife Financial Corporation is hiring an Agent of Record Specialist

Manulife Financial Corporation / John Hancock Life Insurance Company (U.S.A.) is hiring an Agent of Record Specialist to support the Small Business Delivery team. Your focus will be on advisor onboarding, contracting, commissions changes, and systems management to ensure smooth business operations.

What You'll Do

• Maintain positive advisor relationships and manage the full onboarding process.
• Process National Agent of Records & Letter of Authorization changes, contracting requests, and commissions changes.
• Oversee the transfer of business and manage advisor block changes.
• Maintain and update advisor and client information on GroupLinks.
• Manage MGA alignment and related project management tasks.
• Handle National Advisor Portal access registration and provide troubleshooting support.
• Approve Group Benefits Advisor site access and manage internal and external applications.
• Focus on continuous process improvement, investigating inquiries and collaborating with internal departments.
• Ensure privacy and confidentiality requirements are met when sharing data externally.

What We're Looking For

• Post-secondary education or equivalent work experience.
• Expert-level proficiency in Microsoft Office (Word, Excel, PowerPoint).
• A general understanding of the Group Benefits industry in Canada.

Nice to Have

• Previous administrative support or group benefits experience.
• Strong interpersonal, organizational, and customer service skills.
• Attention to detail and accuracy, including the ability to document processes clearly.
• Ability to manage high volumes of work, conflicting priorities, and determine business priorities.
• Strong oral and written communication skills.
• Bilingualism (English and French) is an asset. Proficiency in both languages is required if the candidate is based in Québec.

Technical Stack

• Microsoft Office (Word, Excel, PowerPoint)
• GroupLinks
• National Advisor Portal
• Internal and external applications

Team & Environment

You will be a member of the Agent of Records team, reporting to the Assistant Manager, Small Business Delivery.

Benefits & Compensation

• Compensation range: $43,875.00 CAD - $73,125.00 CAD.
• Empowerment to learn and grow your career.
• Recognition and support in a flexible, inclusive environment focused on well-being.
• Support in shaping the future as part of a global team.
• Customizable benefits (health, dental, mental health, vision, disability, life and AD&D insurance, adoption/surrogacy, wellness, and employee/family assistance plans).
• Retirement savings plans, including pension and a global share ownership plan with employer matching, plus financial education resources.
• Generous paid time off, including holidays, vacation, personal, and sick days, plus statutory leaves.

Work Mode

This is a full-time, fully remote position open to candidates in Canada, with a specific location noted as Ontario.

Manulife is an Equal Opportunity Employer. We administer all practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.