Unknown Company is hiring an Agency Collection Representative III

Great American Insurance Group is looking for an Agency Collection Representative III to play a key role in resolving billing issues, generating financial reports, and supporting debt recovery efforts. In this position, you'll analyze policy data and collaborate with internal teams and external partners to manage aged receivables and resolve disputes.

What You'll Do

• Administer accounts payable, accounts receivable, and direct billing operations by ensuring accurate invoices, payment processing, and financial reconciliation.
• Resolve stakeholder inquiries and disputes related to billing discrepancies, aged receivables, and account reconciliation.
• Prepare financial reports and registers, maintaining accuracy and completeness of accounting records.
• Analyze policy data and company guidelines to support the resolution of outstanding balances and assist in determining appropriate collection action.
• Coordinate with internal departments and third-party collection agencies to assist with recovering outstanding balances and processing uncollectible debt write-offs.
• Assist in negotiating payment plans or settlements with clients to facilitate debt recovery.

What We're Looking For

• High School Diploma or equivalent.
• Generally, a minimum of 3 years of experience in insurance collections, agency billing, or related financial support operations.
• Demonstrates technical knowledge of standard collections practices and procedures and adheres to established policies.
• Familiarity with collection regulations (e.g., FDCPA) and knowledge of relevant state and federal regulations and company guidelines related to insurance accounting.
• Develops and maintains proficiency in billing platforms and CRM systems.
• Demonstrates attention to detail, organizational skills, and problem-solving abilities.
• Strong interpersonal and communication skills, with a proven ability to handle confidential information with discretion.

Technical Stack

• billing platforms
• CRM systems

Benefits & Compensation

• Medical, dental, and vision plans starting on day one.
• PTO and paid holidays.
• Commuter benefits.
• Employee stock purchase plan.
• Education reimbursement.
• Paid parental leave/adoption assistance.
• 401(k) plan with company match.

Work Mode

This position follows a hybrid work model based out of our downtown Cincinnati office.

We value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.