ServiceNow is looking for an Advisory Solution Consultant – Federal Civilian/Tribes-Healthcare to serve as a pre-sales technical expert. In this role, you will support revenue goals by partnering with Sales and Product Management to develop and position product-specific solutions for federal agencies and Indian Health Services.
What You’ll Do
- Serve as a pre-sales technical and domain expert across the entire suite of solutions supporting a federal tribes-healthcare territory.
- Lead discovery workshops to understand agency goals, uncover mission and operational challenges, and align ServiceNow capabilities to measurable outcomes.
- Design and deliver tailored product demonstrations and value stories that showcase ServiceNow’s differentiated impact across AI, automation, and workflow optimization.
- Collaborate with Sales, Product Management, and Partners to develop solution strategies and drive successful pursuits.
- Translate customer needs into actionable insights and provide feedback to Product Management to influence future product enhancements.
- Contribute to team growth by sharing best practices, reusable assets, and lessons learned across the Solution Consulting community.
- Stay informed on tribal and federal healthcare modernization initiatives, competitive trends, and emerging technologies in AI, analytics, and workflow automation.
- Represent ServiceNow at industry events, user groups, and executive briefings, helping position the platform as the strategic foundation for modernization.
What We’re Looking For
- Proven experience in a technical pre-sales consultant or solution architect role.
- Deep understanding of federal government, particularly tribal and healthcare agencies.
- Ability to lead complex discovery workshops and translate customer challenges into technical solutions.
- Strong skills in designing and delivering compelling product demonstrations and value propositions.
- Excellent collaboration skills to partner effectively with Sales, Product Management, and ecosystem partners.
- Knowledge of AI, automation, analytics, and workflow optimization technologies.
- Ability to represent the company at industry events and executive briefings.
Team & Environment
Member of the Federal Healthcare Solution Consulting team, partnering with Sales, Product Management, Specialist teams, and ecosystem partners.
ServiceNow is an equal opportunity employer.
