ServiceNow is looking for an Advisory Presales Solution Consultant - Security and Identity to partner with Sales in helping customers address complex identity, access, and security challenges. In this role, you will serve as a trusted technical and business advisor, translating customer requirements into differentiated, outcome-driven solutions that reduce risk, improve governance, and enable secure business operations.
What You'll Do
- Partner with Sales to lead discovery, solution design, and technical validation for Identity & Security use cases.
- Engage with customer security, identity, IT, and risk stakeholders to understand requirements, challenges, and success criteria.
- Design and position solutions that address identity governance, access control, risk reduction, and security automation.
- Deliver compelling, value-based demonstrations tailored to customer security and identity priorities.
- Articulate how identity and security capabilities integrate into broader enterprise workflows and platforms.
- Serve as a technical authority during evaluations, proof-of-concepts, and competitive situations.
- Translate identity and security capabilities into business outcomes such as reduced risk, improved compliance, and operational efficiency.
- Support executive-level conversations by framing security and identity initiatives in terms of business impact and resilience.
- Partner with Sales to develop solution narratives that align to customer priorities and buying personas.
- Support complex sales cycles from early discovery through close, ensuring technical accuracy and customer alignment.
- Identify and mitigate technical or solution-related risks during the sales process.
- Collaborate with internal teams to ensure solutions are feasible, scalable, and aligned to product capabilities.
- Stay current on identity, security, and regulatory trends to inform customer conversations.
- Share field insights and best practices with peers and leadership.
- Partner with Product, Enablement, and Marketing teams to provide feedback from the field.
- Participate in a sales-driven, high-accountability culture centered on continuous skill development.
What We're Looking For
- Deep domain knowledge in identity and security.
- Consultative mindset.
- Ability to communicate effectively with both technical practitioners and executive stakeholders.
Team & Environment
Reports to the Solution Consulting Manager within the Identity & Security team. You'll be joining a fast-paced, growth-stage team that values ownership, initiative, and adaptability.
