Diligent Corporation is hiring an Advisory and Consulting Manager, FedRAMP

Position Overview: You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent’s GRC solutions, and support business development activities. Key Responsibilities - Act as a trusted advisor and leverage your deep domain and practical GRC skills, knowledge and experience to help your customers realize their risk and compliance program vision, goals, and objectives. - Advise clients on the best approach based on this experience and engage in successful expectations management. - Manage projects to ensure project risks are proactively identified, communicated, and mitigated. - Mobilize proper team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project efficiencies and budgets are managed and proactively communicated. - Provide oversight and monitoring of services during the entire implementation lifecycle with a focus on: - Capturing high quality business requirements. - Creating design & walk-through documents and solution workflow diagrams. - Designing/Architecting product implementation. - Enabling customers to adopt and use our platform. - Maintaining balance between customer expectations and project team satisfaction. - Partner with Product Managers acting as a conduit between customer expectations and product development, identifying trends and recommending system improvements and new features. - Partner with Sales and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope, effort & price estimates; and contracting (Statements of Work etc.) - Collaborate with Client Partners in identifying barriers to adoption of Diligent’s products and in developing strategies and approaches to remove these barriers and increase adoption. - Identify expansion opportunities by exposing existing customers to the breath of Diligent solutions that can help enhance their GRC journey. - Develop and execute on a suitable training plan that helps you grow as a professional and remain relevant to Diligent’s customer base - Maintain quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems - Provide coaching and mentoring of Senior Specialists and Specialist team members on project management customer enablement and domain. Required Experience/Skills - 7 plus years' experience as practitioner with domain knowledge in one or more of these areas: Audit, Internal and Regulatory Compliance, and/or Risk Management (Enterprise, IT, Regulatory and/or Third Party). - FedRAMP experience required. - Experience with CMMC and NIST frameworks. - 2-4 years’ experience running Risk or Compliance Programs. - 2-4 managing implementations of large-scale technology products across industries. - Demonstrated experience delivering projects under formal governance frameworks (PMI, PMP, PRINCE2, or federal program standards). - Experience in client management and business development within those clients. - Effective skills in persuasion and influence, as well as an ability to enthuse and inspire. - Drive and determination to succeed in a dynamic company and growing team. - Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical / regulatory environment. - Exceptional communication and presentation skills including great public speaking skills and workshop facilitation. - Exceptional knowledge of business processes and the ability to solve business problems using a combination of technology and process changes. Preferred Experience/Skills - Ability to lead or follow as the situation mandates. - CPA/CA, CIA, CISSP, CMA, RICS APC, PMP or other relevant certification desired. - Ability to travel up to 20%.