Ciena is hiring an Advanced Technical Support Engineer 3

Advanced Technical Support Engineer 3 Job Overview: We are seeking a highly skilled technical support professional to join our dynamic team and provide exceptional customer assistance in complex networking environments. Key Responsibilities: • Deliver advanced technical troubleshooting for sophisticated network infrastructure challenges • Diagnose and resolve complex technical issues with precision and expertise • Collaborate with cross-functional teams to develop comprehensive solutions • Provide high-level support for enterprise networking technologies • Document and analyze technical interactions for continuous improvement Qualifications: • Bachelor's degree in Computer Science, Engineering, or related technical discipline • Minimum 3-5 years of advanced technical support experience • Demonstrated expertise in network protocols and communication technologies • Strong analytical and problem-solving capabilities • Exceptional communication skills across technical and non-technical audiences • Professional certifications preferred (CCNA, CCIE, Network+) Technical Requirements: • Proficiency in enterprise networking infrastructure • Advanced understanding of routing, switching, and security protocols • Experience with cloud and software-defined networking architectures • Familiarity with monitoring and diagnostic tools • Strong scripting and automation skills Preferred Skills: • Knowledge of optical networking technologies • Experience with virtualization platforms • Understanding of emerging network technologies Company Benefits: • Competitive compensation package • Professional development opportunities • Comprehensive health and wellness programs • Innovative work environment • Global career advancement potential Application Process: Qualified candidates must submit comprehensive resume and professional references. Ciena utilizes AI-assisted candidate evaluation to assess application materials. Equal Opportunity Employer: Ciena is committed to creating an inclusive workplace that celebrates diversity and provides equal employment opportunities.