Responsibilities
- Ensures efficient and affordable delivery of client services and programs.
- Evaluates client needs, oversees service provision, and contributes to program development, assessment, and outreach.
- Designs and executes program strategies aligned with departmental objectives.
- Leads the management of program staff and volunteers, including onboarding, training, and ongoing education in line with organizational quality standards.
- Maintains consistent communication with clients and healthcare partners to align services with community demands.
- Acts as a central point of contact connecting clients, healthcare providers, support networks, and internal teams.
- Monitors and reports program outcomes and team performance to supervisors and stakeholders in a timely manner.
- Supports financial responsibility by managing program budgets effectively.
- Produces financial and statistical reports for internal review and funder compliance.
- Conducts emergency preparedness drills as per organizational policy.
- Participates in interdisciplinary meetings as needed.
- Operates in compliance with organizational quality, risk management, and occupational health and safety requirements.
- Engages in health and safety training such as WHMIS and applies learning in daily operations.
- Reports workplace incidents promptly according to legal and organizational protocols.
- Negotiates service and supply costs with vendors.
- Initiates service requests as required.
- Manages daily office operations to ensure smooth functioning.
- Sources and procures cost-efficient supplies, services, and equipment.
- Provides assistance to the Community Support Services Manager.
- Records and monitors expenses using proper coding methods.
- Supervises daily activities of the Administrative Assistant team.
- Collaborates with internal team members and external community support agencies.
- Keeps client and program information current and accurate.
- Aggregates statistical data and verifies its correctness.
Work Arrangement
Hybrid
Team
Reports to Manager(s); supports and collaborates with Administrative Assistant team, Community Support Services Manager, internal colleagues, and community partner agencies.
Work Schedule
Days
Hours Biweekly
75
On-Call
No
Existing Vacancy
Yes - we're currently hiring candidates for an existing vacancy in this position.
Personal Protective Equipment
The use of Personal Protective Equipment (PPE) may be required.
Language Requirement
Ability to speak French is an asset in French Designated areas.
