VON Canada is hiring an Administrative Coordinator, Branch Operations to provide leadership and coordination for day-to-day client services and office functions. You will support management and ensure operations align with VON's philosophy, policies, and quality standards, serving as a key contact for internal teams and community partners.

What You'll Do

Ensure the provision of cost-effective client services and programs.
Assess clients for service needs, monitor service delivery, and contribute to program development and evaluation.
Develop and implement program plans to meet department needs.
Manage volunteers and staff, leading orientation, training, and in-services.
Maintain regular engagement with clients and health partners to ensure programs meet community needs.
Function as a primary support contact between clients, health professionals, community support, and internal teams.
Track and report on program results and team efforts to supervisors and stakeholders.
Support financial accountability by maintaining program budgets.
Create and prepare financial and statistical trending reports for VON, funders, and program analysis.
Complete Disaster and Emergency Drills according to VON policy.
Plan and participate in multi-disciplinary meetings as required.
Practice in accordance with VON's quality and risk management framework and Occupational Health and Safety legislation.
Participate in health and safety training, including WHMIS, and apply this knowledge.
Ensure all workplace incidents are reported in a timely manner according to legislation and VON policy.
Negotiate pricing with vendors and place service calls.
Oversee the day-to-day operational needs of the office.
Source and order cost-effective supplies, services, and equipment.
Provide support to the Community Support Services (CSS) Manager.
Code and track expenses.
Oversee the day-to-day tasks of the Administrative Assistant team.
Work collaboratively with team members and community support partner agencies.
Maintain up-to-date information and data.
Consolidate statistical data and ensure its accuracy.

What We're Looking For

Post-Secondary Diploma in a Health/Social Science discipline or the equivalent combination of qualifications and education.
2-3 years of related experience in community and health-based care.
Demonstrated commitment to working in an environment with high confidentiality and discretion.
Demonstrated knowledge of the social and health care services network and community resources, with a proven ability to build strong community relationships.
Excellent oral and written communication skills.
Able to work both independently and within a team.
Strong organizational skills with an ability to prioritize, multi-task, and handle competing deadlines.
Strong customer service skills.
Ability to problem-solve and adjust to rapidly changing priorities.
Proficiency in Windows OS and the MS Office Suite.
Must demonstrate attention to detail.
Ability to provide high-quality customer service in a fast-paced environment with multiple priorities and deadlines.
Must have a personal vehicle and possess both a current driver’s license and proof of vehicle insurance.
A current and original copy of a satisfactory Criminal Records Check is required.

Nice to Have

1-2 years of experience in program planning and evaluation is an asset.
Experience in volunteer administration an asset.
Experience or understanding of the not-for-profit healthcare environment is an asset.
Ability to speak French is an asset in French Designated areas.

Technical Stack

Windows OS
MS Office Suite

Team & Environment

You will provide support to the Manager(s) and provide leadership and coordination of day-to-day operations, reporting to the Manager(s) and the Community Support Services Manager.

Work Mode

This is a hybrid position based in Ontario.

VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them.