Rebuy, Inc. is looking for an Activation Specialist to play a pivotal role in onboarding and enabling small to mid-sized businesses. You will execute scalable educational programs and provide direct support to improve product adoption, enhance onboarding, boost retention, and optimize trial-to-paid conversions.

What You'll Do

Implement effective strategies and programs to facilitate the onboarding of new merchants, ensuring a smooth transition to the Rebuy platform.
Design and conduct 'one to many' office hours tailored to SMB and micro-merchant segments to drive product understanding and usage.
Become a trusted Rebuy product expert, able to quickly recognize high-impact strategies and use cases that drive adoption and value for micro and SMB merchants.
Provide one-on-one video calls with merchants to address specific needs or concerns, fostering strong relationships and promoting customer satisfaction.
Work closely with Marketing, Sales, and Partnerships teams to execute campaigns aimed at activating high-potential stores.
Gather and relay merchant feedback to appropriate teams to help refine products and services.

What We're Looking For

Bachelor’s degree in Business, Marketing, or a related field.
2-4 years of relevant experience.
Understanding of the E-commerce Space: A solid grasp of Rebuy’s context and platform, understanding its capabilities and future direction.
Proven Track Record in a High-Growth Environment: Demonstrable success in managing projects and initiatives in fast-paced settings.
Excellent Communication Skills: Ability to communicate effectively with stakeholders at all levels within the organization, fostering collaboration and teamwork. Both written and verbal.
Technical Proficiency: Familiarity with CRM systems and digital communication tools to manage relationships and track engagement effectively.
Proven experience in customer success, sales, or a similar role in a tech or SaaS environment.

Nice to Have

Startup experience is a plus.

Team & Environment

You will work closely with the Director of SMB and report directly to them.

Benefits & Compensation

Compensation: $55,000 - $65,000 USD annually.
Flexible vacation policy, generous holiday schedule, parental leave and sick policy.
Birthday holiday.
100% free health, dental, and insurance for you and your family.
For U.S. employees: 401(k) retirement plans. For Canadian employees: TFSA and RRSP retirement plans.
3% contribution of your gross salary to retirement plans, no matter where you’re located.

Work Mode

This is a global, remote position open to candidates located in the U.S. and Canada.

Rebuy, Inc. is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.