Responsibilities
- Prepare and issue accurate invoices based on customer contracts and shipment details in a timely manner.
- Monitor accounts for payment activity, ensuring all payments are received and recorded accurately in the system.
- Follow up on overdue invoices and work with clients to resolve payment discrepancies or issues. Coordinate with the collections team to ensure timely resolution.
- Assist in reconciling customer accounts and identifying any discrepancies or issues. Resolve billing discrepancies with customers as needed.
- Serve as the point of contact for customers regarding their account status, payments, and billing inquiries. Provide excellent customer service to foster positive relationships.
- Regularly review aging reports and assist with identifying and prioritizing overdue accounts. Provide updates to the Accounts Receivable Manager on any accounts requiring special attention.
- Maintain accurate and up-to-date customer account information and transaction records.
- Ensure that all payments, adjustments, and credits are entered into the system correctly.
- Help prepare reports on accounts receivable performance, aging status, and payment trends for management review.
- Work closely with other departments (e.g., Yield Management, Revenue and Operations) to resolve billing issues and ensure accurate and timely invoicing.
Requirements
- Associate’s or Bachelor’s degree in Accounting, Finance, or a related field,
- At least 2+ years of experience in accounts receivable, ideally within the transportation, logistics, or supply chain industry.
- Proficiency in Excel
- Strong attention to detail and ability to maintain accuracy in financial records.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently as well as part of a team.
- Positive attitude with a strong customer service focus.
Additional Information
- Ability to work a schedule that overlaps hours with US team and time zone
