Responsibilities
- Review billing reports to spot delinquent accounts and keep our cash flow spinning smoothly.
- Reach out to customers via phone, email, or written communication to help bring accounts current—including sending invoices, statements, and shipping details as needed.
- Collect payments in line with due dates and follow up with the persistence of a fan set to high speed (but always professionally).
- Identify what’s causing account delinquencies and collaborate with management to resolve them.
- Troubleshoot and resolve billing discrepancies and customer credit issues.
- Research and resolve misapplied payments, handling everything from simple fixes to moderately complex puzzles.
- Maintain accurate records and provide clear reporting on collection activities.
- Enter customer payments into the ERP system with precision and timeliness.
- Manage online billing through customer portals such as Ariba, Taulia, and others.
- Take on additional duties as assigned.
Requirements
- Intermediate skills in Microsoft Excel (you know your way around formulas, not just the fill color button)
- Strong communication skills and the ability to interact professionally with customers
- 1–3 years of experience in Accounts Receivable or Collections
- Highly motivated, detail‑oriented, and ready to be a key player on a collaborative team
- Ability to stay adaptable and effective in a fast‑paced environment
- Excellent attention to detail, paired with accuracy you can count on
- Strong analytical and problem‑solving abilities
- Working knowledge of billing procedures and standard collection techniques
Additional Information
- Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures.
- Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non-hazardous environments to avoid injury to self to co-workers or damage to property.
- Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.
- If you need assistance or an accommodation due to a disability, you may email us at recruiting@bigassfans.com or call us at 1.877.244.3267.
