Hireframe is seeking a dedicated Accounts Receivable Associate to join our team. This role is permanently remote and based in Mexico, operating during U.S. business hours. We’re looking for someone with a strong background in AR processes, excellent problem-solving skills, and a commitment to exceptional customer service in a fast-paced environment.
What You'll Do
- Ensure performance meets or exceeds standard level agreements (SLAs)
- Process customer refunds and manage the internal help desk
- Provide exemplary service to internal requesters, exercising due diligence before escalating issues
- Input pertinent payment information into the internal system
- Respond to all inquiries or requests in a timely fashion
- Identify short payments and forward them to the Collector for review
- Perform research and resolution of unidentified or unapplied cash by contacting stakeholders and customers via phone or mail
- Create inter-company journal entries, complete appropriate applications, and reconcile cash applied to cash received
- Own customer communications and issues from initial contact through resolution
- Enhance the organization's reputation by accepting ownership for requests and exploring opportunities to add value
- Partner with internal stakeholders and managers to identify opportunities for optimized results
- Maintain the unapplied cash position at a minimum level and address sync issues between internal systems promptly
- Perform other related duties as assigned by management
What We're Looking For
- 1-2+ years of finance or accounting experience, specifically in Accounts Receivable
- Bachelor’s degree in Finance, Accounting, or a relevant field
- Detail-oriented approach with strong analytical and problem-solving skills
- Excellent time management skills and a proven ability to meet deadlines
- Ability to work in a fast-paced environment with tight deadlines
- Ability to organize and prioritize tasks effectively
- Skilled user of Microsoft Office
Nice to Have
- Experience with NetSuite and/or HighRadius is a plus
Technical Stack
- Microsoft Office
- NetSuite
- HighRadius
Benefits & Compensation
- Permanent remote work flexibility
- Annual performance bonuses
- Dedicated coaches offering an extra channel of support and skill-building
- Opportunities for professional growth
Work Mode
This is a permanent remote position based in Mexico, working during U.S. business hours.
Hireframe is an equal opportunity employer.
