CSL is seeking an Accounts Receivable Analyst to join our Financial Global Shared Service Centre. In this role, you will be responsible for collection and cash application activities, report analysis, and customer payment support, with a focus on improving processes and customer satisfaction.
What You'll Do
- Run aging reports and review AR balances
- Resolve non-payment issues with customers
- Liaise with collection agencies where applicable
- Liaise with the Sales or Customer Service teams for payment escalations
- Process write-offs once approved
- Respond to ad hoc customer queries
- Liaise with Customer Service on customer queries
- Develop collections & customer queries root cause reports to identify opportunities to improve the process and drive customer satisfaction
- Apply cash to customer accounts according to remittance instructions, in line with policies and procedures
- Research remittance errors (including analysing any deductions self-applied by the customer) and escalate
- Process manual credit / invoices, in line with policies and procedures
- Support ad hoc requests and activities (e.g., queries from Finance, Customer Service teams, Audit)
- Support ad hoc projects or continuous improvement activities
What We're Looking For
- 2+ years’ experience in accounting and finance including Accounts Receivable, Cash Applications and Collections
- Must be fluent in the French language
- Sound interpersonal skills and some ability to influence
- Ability to think through ambiguous issues
- Effective decision making and priority setting
- Strong drive for results
- Ability to build and maintain sound relationships and collaborate effectively with multiple levels and cross functionally
Nice to Have
- Experience in global scientific/pharmaceutical industry highly desirable
Team & Environment
You will be part of the Financial Global Shared Service Centre, reporting to the Accounts Receivable Manager.
Work Mode
This is a hybrid position based in Liverpool, Speke.
CSL is an Equal Opportunity Employer.
