Vibe is hiring an Account Manager to serve as a strategic partner and growth driver for our enterprise client portfolio. In this role, you will manage the full lifecycle of programmatic campaigns, ensuring client success through data-driven optimization and proactive account expansion.
What You'll Do
- Manage the planning, execution, and optimization of programmatic campaigns for enterprise clients.
- Analyze campaign performance data to identify trends, optimize for KPIs, and recommend strategies to maximize client ROI.
- Serve as a strategic advisor to clients, explaining performance, suggesting next steps, and identifying opportunities to scale budgets or upsell services.
- Proactively identify and act on growth opportunities within your portfolio, including expanding campaign scope and increasing spend.
- Conduct regular client calls to review performance metrics, discuss optimization strategies, and ensure client satisfaction.
- Collaborate with internal teams to troubleshoot platform or campaign performance issues, ensuring timely resolution.
- Take over account responsibilities post-sale, leading onboarding calls, setting up campaign strategies, and ensuring a smooth transition for new clients.
- Partner with sales to foster long-term relationships, contributing to client retention and growth by meeting monthly revenue and retention goals.
- Act as a key product expert and trusted resource for clients and internal teams, investigating and solving complex issues related to campaign performance and platform bugs.
What We're Looking For
- At least 3 years of experience in performance marketing, with a strong focus on programmatic advertising and app clients.
- Hands-on experience managing programmatic campaigns, ideally in CTV environments.
- Analytical and data-driven, able to deep dive into campaign results and provide insights for optimization and strategy.
- Excellent communication skills and the ability to confidently explain campaign performance, make recommendations, and upsell to clients.
- Ability to thrive in a fast-paced environment and work independently, managing your portfolio with minimal supervision.
- Strong problem-solving skills, technical savvy, and a love for investigating platform bugs and complex issues.
