Bisnow is hiring an Account Manager (internally titled Account Delivery Manager) to join our Client Success team. This entry-level role is responsible for the post-sale delivery and sponsor experience for event sponsorships and digital advertising campaigns. You’ll serve as a key point of contact, ensuring we meet and exceed client expectations while building a foundation for growth into a Client Success Manager position.
What You'll Do
- Work with a cross-functional team to ensure each piece of inventory a client purchases is delivered seamlessly.
- Execute each sale flawlessly to meet and exceed client expectations.
- Serve as the point of contact for all event sponsorship clients, working with Sales Executives and Client Success Managers.
- Monitor and manage all post-sale client deliverables, including obtaining digital and event page collateral.
- Own client preparation and sponsor experience leading up to each event: confirming attendee lists, providing setup instructions, gathering shipping details.
- Own client preparation and sponsor experience leading up to each ad or content campaign: managing run dates, deadlines, and ad specs.
- Communicate client needs with ad delivery, event coordination, sales, production, and accounting teams.
- Follow up post-events or digital ad placement to ensure an excellent experience.
- Analyze event feedback and follow up on each topic.
- Innovate digital and event series to improve attendee and client experience.
- Provide client feedback to internal departments to improve Bisnow performance.
- Build lasting relationships with clients to drive continued account growth.
What We're Looking For
- Exposure to a sales environment, through school or work.
- Exposure to an event planning environment.
- Some experience with analytics and/or inventory.
Team & Environment
You will report to both the VP and Director of Product & Operations. Our culture is built on values of being curious, self-aware, fearless, and consistent. We embrace an entrepreneurial mindset, champion diversity, fight inequality, and obsess over creating value for our team and customers.
Benefits & Compensation
- Medical, Dental and Vision Insurance effective the 1st of the month following start date.
- Short and Long Term Disability Insurance (includes maternity and paternity leaves).
- 401K.
- Flexible Spending Account, Health Savings Account, and Dependent Care Account.
- Unlimited Vacation Days.
- 7 days paid sick leave.
- 9 paid Holidays.
- Referral Bonus Program.
- Pet Friendly Offices.
Work Mode
This is a hybrid position for candidates in the Los Angeles, CA area.
Bisnow will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. All applicants must be currently authorized to work in the United States on a full-time basis.
