Caseware is looking for an Account Manager to build and maintain strong, strategic relationships with C-level customers, primarily within the Government segment. In this role, you will drive customer success through proactive engagement, retention strategies, and growth initiatives to ensure adoption of Caseware's cloud solutions.
What You'll Do
- Develop and nurture relationships across all levels within assigned accounts to maximize customer lifetime value.
- Create and maintain strategic account plans for key customers, identifying growth opportunities and aligning solutions to business objectives.
- Execute upsell, cross-sell, and renewal strategies to increase ARR and product adoption, including migration to cloud solutions.
- Proactively mitigate risks that could lead to dissatisfaction or churn; optimize product usage and address financial matters promptly.
- Manage revenue-related inquiries and drive outbound engagement for growth.
- Provide actionable insights from customers and prospects to inform product development and service enhancements.
- Deliver accurate forecasts and participate in regular sales meetings to review performance and pipeline.
- Represent Caseware at relevant government and industry events to strengthen relationships and identify opportunities.
- Prepare and deliver compelling presentations and proposals, including professional PowerPoint decks tailored to client needs.
- Maintain confidentiality and data security in line with company policy.
- Record all customer interactions in CRM.
- Collaborate with peers to achieve shared objectives.
- Commit to continuous learning (minimum 48 hours professional development annually).
- Enhance Caseware’s reputation by embracing innovation and adding value beyond core responsibilities.
What We're Looking For
- Bachelor’s degree in Business, Finance, Accounting, or a related field.
- 2–4 years in Account Management, Customer Success, or Inside Sales within a SaaS or technology environment.
- Exceptional presentation skills, including creating professional PowerPoint decks; consultative selling; strategic planning; and strong verbal and written communication.
- Solid understanding of audit and accounting processes, standards, and workflows; ability to engage confidently with finance and audit professionals.
- CRM proficiency; ability to present solutions effectively to both business and technical stakeholders.
- Energised, proactive, and motivated to exceed targets; thrives in a fast-paced, growth-oriented environment.
Nice to Have
- Knowledge of government procurement processes and compliance requirements.
Technical Stack
- Salesforce
Team & Environment
Accounts are allocated based on expertise and strategic alignment with government, corporate and Firm segments.
Benefits & Compensation
- Flexible work options and remote opportunities.
- Generous time-off policies.
- Competitive salary.
- Comprehensive benefits such as health insurance and retirement plans.
- Recognition programs and performance bonuses.
- Opportunities for career growth.
- Work on international projects and collaborate with a diverse, global team.
Work Mode
This is a remote position located in Singapore.
Caseware is committed to fostering a diverse and inclusive workplace.
