This role leads the expansion and success of a U.S.-based customer portfolio for a healthcare technology platform, focusing initially on independent pharmacies and small organizations, with a path to managing larger, more complex clients over time.
Key Responsibilities
- Manage end-to-end customer relationships, guiding clients from onboarding through ongoing adoption and expansion
- Support change management as the platform evolves, ensuring smooth transitions and sustained engagement
- Drive customer success by embedding the platform into daily clinical and operational workflows across varying state regulations
- Collaborate with Product, Customer Success, and Sales teams to roll out new features, support multi-location deployments, and scale programs
- Identify opportunities for growth through product adoption, referrals, and organizational expansion
- Lead pilot programs and implementations, using insights into pharmacy operations and clinical requirements to increase platform stickiness
Qualifications
- Demonstrated experience managing healthcare accounts through transformation and change
- Skilled in launching and managing pilot initiatives and implementation projects
- Proven success in driving account growth via new use cases, location rollouts, and cross-organizational adoption
- Strong understanding of how state-specific policies and clinical workflows impact technology integration
