PermitFlow is looking for an Account Manager to own the commercial relationship with our construction and real estate development clients. As an early hire, you will be a driving force behind our growth, taking ownership of a portfolio and helping shape our go-to-market strategy.
What You'll Do
- Manage a book of business consisting of contractors and developers; build and deepen relationships with decision-makers.
- Own the full account lifecycle from implementation oversight to ongoing engagement, renewal, and expansion.
- Develop strategic account plans that identify growth opportunities like new projects, regions, or service lines.
- Lead renewal negotiations and coordinate expansion discussions with Sales and Customer Success leadership.
- Collaborate closely with Permit Operations to ensure high-quality onboarding and ongoing service delivery.
- Monitor account health and proactively mitigate churn risk through structured interventions.
- Partner with Product and Ops to advocate for customer needs and influence our roadmap.
- Help build our GTM foundation by contributing to processes, playbooks, and future hiring as the team scales.
What We're Looking For
- 4+ years of experience in a B2B SaaS Account Management, Sales, or Customer Success role.
- Proven track record of renewals, upsells, or account growth.
- Strong negotiation and presentation skills.
- Self-starter who thrives in ambiguous and evolving environments.
Nice to Have
- Startup experience.
- Experience in construction, permitting, or real estate tech.
Benefits & Compensation
- Equity packages.
- Competitive Salary.
- 100% Paid health, dental & vision coverage.
- Company issued laptop.
- Home office & equipment stipend.
- Lunch & Dinner provided via UberEats with a fully stocked kitchen.
- Commuter benefits.
- Team building events.
- Unlimited PTO.
Work Mode
This is a remote position open to global candidates.
PermitFlow is an equal opportunity employer.
