About the Role
The Account Manager will oversee a portfolio of clients in the Midwest region, acting as the primary point of contact while identifying opportunities for expansion and ensuring service delivery meets expectations.
Responsibilities
- Manage and grow a portfolio of client accounts in the Midwest
- Serve as the main liaison between clients and internal departments
- Monitor account health and customer satisfaction levels
- Identify upsell and cross-sell opportunities within existing accounts
- Collaborate with technical teams to ensure timely project execution
- Prepare and deliver regular account performance reports
- Address client concerns and resolve service issues promptly
- Track key performance metrics for assigned accounts
- Maintain accurate records in the CRM system
- Coordinate with product teams to relay client feedback
- Support contract renewals and negotiations
- Develop account plans to guide strategic growth
- Attend on-site client meetings as needed
- Work with marketing to tailor communications for clients
- Ensure service delivery aligns with agreed-upon timelines
- Participate in quarterly business reviews with clients
- Stay informed about industry trends affecting clients
- Drive adoption of new features and services
- Escalate technical issues to appropriate support teams
- Maintain compliance with service-level agreements
- Support onboarding for new clients within the region
- Coordinate training sessions for client teams
- Forecast revenue from existing accounts
- Align client goals with company offerings
- Promote long-term retention through proactive engagement
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with regional travel required
Team
Part of a customer-facing sales team focused on long-term client success
Why This Role Matters
- This position plays a key role in strengthening client partnerships and ensuring long-term satisfaction across the Midwest market.
- Success in this role directly impacts customer retention and revenue growth.
What to Expect
- You will work with a diverse set of clients, managing their lifecycle from onboarding through expansion.
- Expect regular communication with clients and internal teams to ensure alignment and resolve issues quickly.
Not available
