About the Role
This role is responsible for building strong customer relationships, expanding product usage, and identifying new business opportunities within an assigned account portfolio.
Responsibilities
- Manage and grow a portfolio of customer accounts
- Serve as the primary point of contact for assigned clients
- Drive customer retention through regular engagement
- Identify opportunities for upselling and cross-selling
- Collaborate with internal teams to meet customer needs
- Monitor customer health and satisfaction levels
- Develop account growth strategies
- Conduct regular business reviews with clients
- Ensure customers achieve value from their solutions
- Track and report on key account metrics
- Coordinate technical support when needed
- Advocate for customer feedback internally
- Maintain accurate CRM records
- Meet or exceed revenue targets
- Support onboarding for new account clients
- Respond to customer inquiries promptly
- Stay informed about product updates
- Educate customers on best practices
- Facilitate renewal processes
- Address customer concerns proactively
- Promote customer success stories
- Align customer goals with product capabilities
- Escalate issues when necessary
- Participate in sales planning sessions
- Support marketing initiatives for existing accounts
Compensation
Competitive salary with performance incentives
Work Arrangement
Remote position with flexibility for Michigan-based candidates
Team
Part of the sales organization focused on customer retention and growth
Why This Role Matters
- You will play a key role in ensuring customers get the most out of their investment.
- Your work directly impacts retention, satisfaction, and long-term growth.
- This position bridges customer needs with company capabilities.
- Success in this role helps shape future product and service improvements.
What We Offer
- Opportunity to work with innovative technology solutions.
- Supportive team environment with clear growth paths.
- Flexible work schedule with remote options.
- Comprehensive benefits package for eligible employees.
- Access to ongoing training and professional development.
Not available
