Pearl Talent is hiring an Account Manager to own the day-to-day execution for assigned client accounts within a merchandising and e-commerce fulfillment environment. You will be the central point coordinating between clients, vendors, and internal teams to ensure smooth order processing and delivery.
What You'll Do
- Serve as the primary point of contact for 1–2 high-value B2B client accounts.
- Oversee approximately 20 active accounts or projects across different fulfillment stages.
- Maintain clear, professional client communication to manage expectations, timelines, and quality standards.
- Review, edit, and process incoming orders for accuracy before routing to appropriate vendors.
- Track fulfillment progress and maintain accurate order documentation, timelines, and status updates.
- Act as the main liaison between vendors and internal teams, managing escalations for delays or issues.
- Collaborate with operations and support teams to resolve production discrepancies efficiently.
- Identify inefficiencies in workflows and contribute to continuous process improvement initiatives.
What We're Looking For
- 2–4 years of experience in account management, project management, or order management.
- Experience in merchandising, supply chain, production, or fulfillment environments.
- Proven B2B account management experience.
- Strong written and verbal English communication skills.
- High attention to detail with strong organizational and time-management abilities.
- Ability to work autonomously in a fast-paced, remote environment.
- Proficiency with business productivity tools like Google Workspace and Slack.
- Availability to work with a US time zone overlap (Eastern & Pacific).
Nice to Have
- Experience managing vendor relationships or vendor-side coordination.
- Exposure to e-commerce or order management platforms.
- Experience supporting operationally complex or high-volume accounts.
Technical Stack
- Google Docs, Google Sheets, Gmail, Slack
- Order management platforms, Fulfillment platforms
- Adobe Photoshop, Adobe Illustrator
Benefits & Compensation
- Competitive Salary based on experience and skills.
- Fully remote work—work from anywhere.
- Performance Bonus based on data accuracy, reporting timeliness, and sales efficiency.
- Team incentives for maintaining 100% CRM hygiene and on-time reporting.
- Generous PTO in accordance with company policy.
- Health Coverage for PH-based talents: HMO coverage after 3 months.
- Direct mentorship from international industry experts.
- Ongoing access to Learning & Development resources.
- Global networking opportunities.
Work Mode
This is a fully remote position. Candidates should be located in LATAM.
Pearl Talent is an equal opportunity employer.
