CompanyCam is hiring an Account Manager to focus on driving growth and expansion within our SMB customer base. In this role, you will act as a trusted advisor, understanding customer business goals and providing tailored solutions while partnering with Customer Success Managers to identify and convert upsell opportunities.
What You'll Do
- Lead the growth and expansion of our current customer base by identifying and securing upsell opportunities.
- Educate customers on the benefits of upgrading to a higher tier or adding more users to enhance their experience with CompanyCam.
- Proactively meet with customers to understand their current processes and identify business challenges.
- Perform product demos to showcase features and solutions to potential customers.
- Partner with Customer Success Managers to identify growth opportunities within accounts.
- Create a pipeline of opportunities and maintain reliable forecasts to ensure consistent growth.
- Listen to customer feedback to help inform product and marketing strategies.
- Support customer inquiries regarding their accounts, collaborating with CSMs to ensure customers are educated on how to best utilize our platform.
What We're Looking For
- 1+ years of experience in account management, sales, customer success, or a similar revenue-generating role.
- Excellent written and verbal communication skills, with the ability to build strong customer relationships and effectively convey product value.
- The ability to prioritize value over features, always focusing on how your solution will solve customer challenges and meet their needs.
- The ability to close deals and ask for commitment from customers with confidence.
- A growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
- A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.
Nice to Have
- Experience in SaaS or a technology preferred, particularly if you’ve worked with a high volume of SMB accounts.
- Experience with Salesforce is a plus.
Benefits & Compensation
- Compensation: $50,000 - $60,000 per year.
- Meaningful equity.
Work Mode
This is a global position.
CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits.
