Sitemate is looking for an Account Manager to own the growth and retention of our SMB customer base. In this role, you will manage a portfolio of ~200 SMB customers, proactively hunting for commercial opportunities that deepen their value and ensure strong renewal outcomes.

What You'll Do

Manage a portfolio of ~200 SMB customers.
Proactively hunt for upsell and cross-sell opportunities.
Ensure strong renewal outcomes.
Run structured account reviews.
Spot workflow gaps and position additional products or plan/user upgrades to deepen customer value.
Work closely with CSMs, AEs and Product.
Use Sitemate’s AM frameworks and playbooks to drive adoption and revenue growth.

Team & Environment

You will work closely with Customer Success Managers, Account Executives, and the Product team.

Benefits & Compensation

Compensation: AU$98,000-AU$112,000 (incl. Super)
Equity options and ownership in Sitemate on a standard vesting schedule.
Laptop and a budget to set up your home office.
Professional learning and development budget.
20 days PTO.
Paid compassionate & bereavement leave, sick & carer’s leave.
Ability to work from anywhere for a few weeks per year.
Additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption.
Support and leave for the tragic circumstances of stillbirth or miscarriage.
Catered team lunch every Monday in the Sydney office.
Office facilities include a rooftop garden, wellness centre, showers and cycle storage.

Work Mode

This is a hybrid role based in Sydney, Australia.

We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible.