About the Role
This role is responsible for managing existing customer accounts, ensuring satisfaction, and uncovering upsell opportunities through strategic relationship management and ongoing support.
Responsibilities
- Manage and nurture long-term relationships with established clients
- Conduct regular check-ins to assess customer needs and product usage
- Identify and pursue opportunities for account growth and expansion
- Collaborate with internal teams to resolve customer challenges
- Track and report on customer health metrics and engagement levels
- Serve as the primary point of contact for account-related inquiries
- Guide customers through product adoption and optimization
- Monitor contract renewals and lead the renewal process
- Present business reviews to customer stakeholders
- Coordinate with technical teams to address implementation issues
- Maintain accurate records of customer interactions and account status
- Advocate for customer needs within the organization
- Develop account plans to drive value realization
- Support onboarding and training initiatives as needed
- Stay informed about product updates and industry trends
- Escalate critical issues following defined protocols
- Ensure customer feedback is collected and shared
- Promote customer success through proactive outreach
- Assist in the development of customer reference programs
- Participate in cross-functional initiatives to improve retention
Nice to Have
- Experience in endpoint security or systems management
- Background working with MSPs or IT service providers
- Prior work in fast-growing technology companies
- Knowledge of automated IT operations platforms
- Exposure to usage-based pricing models
- Certifications in project management or customer success
- Track record of managing high-value accounts
- Familiarity with customer onboarding lifecycle
- Experience presenting to executive-level stakeholders
Compensation
Competitive salary and performance-based incentives
Work Arrangement
Remote position with flexible scheduling
Team
Part of the customer-facing sales organization focused on retention and growth
Why This Role Matters
Customers rely on consistent guidance to maximize their investment. This role ensures they receive ongoing support, helping them adapt to evolving IT demands and achieve long-term success with the platform.
What to Expect
You’ll work closely with clients across industries, guiding them through product maturity stages, addressing operational hurdles, and aligning technology use with business goals.
Not available for this role
