Responsibilities
- Manage daily operations for new and current clients
- Guarantee smooth campaign implementation and performance
- Collaborate with internal teams to complete essential tasks
- Stay informed on all billing and compliance regulations
- Help shape practical and effective customer plans
- Identify and pursue budget expansion and optimization opportunities aligned with client ROI and revenue growth
- Use internal tools to guide and prioritize upsell and optimization initiatives for fast execution
- Improve tactical effectiveness by offering constructive feedback tailored to client objectives
- Use self-serve platforms and community resources to provide insights to clients without dedicated insights support
- Guide clients on leveraging the MS Ads platform and its features to meet business targets and manage budgets
- Promote consistent client interaction with the Microsoft Ads platform to reduce dependency on manual support
- Apply available data and readiness tools to become a knowledgeable representative of Microsoft Advertising’s value
- Build and showcase intermediate proficiency in new products and features
- Proactively manage client escalations by engaging Account Executives and internal partners to resolve issues and revenue obstacles
- Collaborate with the account team to deliver actionable input on product, tool, and process improvements
- Lead customer transition processes and maintain high standards in change management execution, including book of business updates
- Continuously expand expertise in Microsoft Advertising and the search industry landscape
- Take ownership of personal career advancement and skill development
- Establish, maintain, and review a personal career development plan
- Complete mandatory and suggested training programs and apply learnings to role growth and career progression
Work Arrangement
Hybrid — Johannesburg, South Africa
Other
- Must be open to occasional travel
- Hybrid position requiring a minimum of three office days per week
