Responsibilities
- Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries.
- Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
- Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets.
- Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
- Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments.
- Feedback: Serve as a feedback loop for your customers internally.
Requirements
- You have 2-5 years of full-time work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side.
- You have full professional written and verbal proficiency in Italian and English.
Nice to Have
- This role is based in our Milan office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
- Some domestic and international travel is required.
- Bonus if in complex enterprise software, technical infrastructure or financial services
Additional Information
- Some domestic and international travel is required.
- You have full professional written and verbal proficiency in Italian and English (other languages are a plus).
