Inflect is looking for an Account Manager to be the linchpin of our customer engagements. In this fully remote role, you will execute and manage the full customer lifecycle, combining Project Management and Customer Support to ensure seamless coordination of digital infrastructure deals and drive revenue growth.

What You'll Do

Build and maintain strong relationships with clients, ensuring their needs and expectations are met.
Coordinate with internal resources like Solution Advisors, Agents, and technical staff to achieve engagement objectives.
Coordinate and sit in on customer meetings, ensuring all parties have the necessary information and context.
Manage post-meeting activity follow-up and coordination.
Provide regular updates to all relevant stakeholders on open leads and deals.
Manage stakeholder time and technical resources effectively on open deals.
Identify potential engagement risks and surface them to internal stakeholders appropriately.
Ensure all deliverables meet Inflect’s quality standards and client expectations.
Maintain engagement documentation in Salesforce and provide regular status reports to clients and internal stakeholders.
Routinely engage with all relevant stakeholders, including clients, internal teams, and external partners, to ensure alignment.
Keep track of quote requests to partners and keep Solution Advisors informed on progress.
Create and update summaries compiling quotes utilizing Google Sheets and formulas.
Proactively reach out to customers regarding upcoming renewals.
Proactively reach out to customers to uncover new projects and additional revenue streams.
Actively reach out to new incoming leads within a consistent minimum SLA.