Vortexa seeks an Account Manager to join our team in Dubai. This role is central to driving retention and growth within a portfolio of clients in the energy and freight commodities analytics sector. You will act as the primary commercial contact, building trusted relationships and identifying and closing new opportunities to maximize client value.
What You'll Do
- Drive retention and growth within your book of business, meeting and exceeding expansion targets as well as renewals.
- Lead commercial discussions, including negotiations and upsell opportunities.
- Partner with Sales, Product, Customer Success, Marketing, and Revenue Operations to develop account plans, map stakeholders, and identify growth opportunities.
- Understand client goals and challenges, translating them into opportunities to deliver seamless client experiences.
- Build strong, collaborative relationships with decision-makers and influencers at client organisations.
- Use CRM and Customer Success tools to maintain accurate account data, forecast new opportunities and renewals including leveraging insights to mitigate risk and uncover expansion potential.
- Work with Revenue Operations and Finance to ensure accurate forecasting, and smooth contract execution.
What We're Looking For
- Proactive and driven self-starter.
- Thrives in the face of challenge.
- Resourceful and positive approach to problem-solving.
- Ability to work in a fast-paced and constantly evolving scale-up environment.
Technical Stack
- CRM tools
- Customer Success tools
Team & Environment
You will work closely with Sales, Customer Success Managers, Solution Architects, Product, Marketing, Revenue Operations, and Finance.
Work Mode
This role is based on-site in our Dubai office.
