About the Role
The role involves owning end-to-end client relationships within the EMEA region, driving adoption, identifying upsell opportunities, and coordinating with internal teams to deliver value and resolve issues.
Responsibilities
- Manage a portfolio of enterprise clients across Europe, the Middle East, and Africa
- Serve as the primary point of contact for client inquiries and strategic discussions
- Monitor client health metrics and proactively address risks
- Identify expansion opportunities within existing accounts
- Collaborate with technical teams to ensure smooth onboarding and support
- Lead regular business reviews with client stakeholders
- Negotiate contract renewals and amendments
- Track and report on account performance and engagement levels
- Coordinate cross-functional support during critical client escalations
- Maintain accurate records in the CRM system
- Gather client feedback to inform product development
- Ensure alignment between client goals and delivered solutions
- Drive adoption of new features and services
- Stay informed about regional market trends and competitive landscape
- Support sales efforts during renewal cycles
- Advocate for client needs internally
- Monitor service-level agreements and deliverables
- Escalate product or service issues to relevant departments
- Facilitate training sessions for client teams
- Contribute to client success strategy development
- Manage stakeholder expectations across multiple time zones
- Ensure compliance with contractual and data protection requirements
- Report on customer satisfaction and net promoter scores
- Support quarterly forecasting for account revenue
- Maintain up-to-date knowledge of company offerings
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with regional flexibility
Team
Part of the client-facing commercial team focused on customer retention and growth
What We Offer
- Opportunities for professional development and career advancement
- Access to training programs and industry certifications
- Inclusive culture that values diverse perspectives
- Flexible working hours to support work-life balance
- Health and wellness benefits package
- Annual performance bonus based on individual and company results
- Modern office spaces in key regional hubs
- Employee resource groups and networking events
Application Process
- Submit your resume and cover letter through the careers portal
- Shortlisted candidates will be contacted within 10 business days
- Initial screening conducted via video call
- Follow-up interviews may include role-specific assessments
- Final stage involves meeting with regional leadership
- Reference and background checks prior to offer
- Offer extended with formal onboarding plan
Available for qualified candidates based on role location
