Responsibilities
- Effectively managing, overseeing, and ensuring that the marketing campaigns of your assigned clients are executed and performing well
- Building and maintaining a strong relationship with your assigned clients to ensure peak productivity, open communication, and establishing trust between our clients and Hustler Marketing
- Being in charge of the planning, development, and execution of marketing strategies (consisting of email campaigns, SMS campaigns, pop-ups, and flows) for your assigned clients (meaning that you’ll be managing about 40 unique marketing campaigns per month)
- Ensuring that the needs and expectations of your assigned clients are managed and met
- Working to improve the results from email marketing for your assigned clients
- Collaborating with team members to respond to client requests promptly
- Working alongside a team of experienced marketing professionals productively and harmoniously to ensure that the highest quality marketing campaigns are delivered to our clients
- Continuously staying in contact with your assigned clients, including leading and attending regular meetings with your clients
- Collecting and analyzing data to understand the consumers’ demographics and trends to forward the clients' marketing agenda and drive better results, setting new goals weekly
- Regularly reporting on the performance of the email marketing campaigns for your assigned clients, including reporting on aspects like revenue from email marketing, best-performing campaigns, results from A/B testing, and the measures taken to improve and optimize client revenue
- Working with the Service Department to maintain high work standards and ensuring that the set targets for your assigned clients are met in terms of Key Performance Indicators (KPIs)
- Keeping a tight grip on client churn (especially for your assigned clients), and implementing strategies to prevent clients from leaving the company, with the assistance of the Service Director
- Troubleshooting and assisting with any issues related to clients’ satisfaction and the performance of marketing campaigns as developed and executed by our team
- Being able to effectively and productively work with any type of client with minimal supervision
- Working on various tasks as part of the team of Account Managers
- Participating in the Account Managers’ group calls
- Participating in the training and skill-building sessions for Account Managers within the Service Department to improve their skills, performance, and overall expertise
- Acting as a liaison between clients and cross-functional teams to ensure the successful implementation of new services and products offered by Hustler Marketing
- Continuously working to identify new opportunities to expand services offered to clients through regular communication and relationship building
- Using data analysis techniques to create targeted campaigns for upselling our services to our client segments, and to present these service offers to clients in a compelling manner
- Continuously working to discover industry-wide best practices and standards and present your findings to the Account Managers’ Lead, the Head of Account Managers, and the Service Director
- Being available to assist with all internal service-related needs from other departments
Requirements
- Full-time commitment while meeting our general availability for office hours
- An average of 140 tracked hours per month consistently
- Fixed-rate monthly salary paid in USD
- Receive contractor status after signing our non-disclosure agreement
- Exclusivity agreement (nullifying the possibility to work in a position of a similar nature while working for Hustler Marketing)
- Committing to a 30-day notice period after the first two months (with the first two months being the trial-and-adaptation period paid at full rate)
- Regular performance reviews every 9-12 months, with the first one being after 3-6 months
- Re-evaluation of the role and workload after 6-12 months
Additional Information
- Directly reporting to the Account Managers’ Leads, the Head of Account Managers, and the Service Director (in that structural order)
- Mission statement: The primary mission of our Account Manager is to be in charge of maintaining a good relationship with your assigned clients while ensuring that our products and services are bringing results for our clients.
- The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.
- This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you.
- It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members.
- You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible.
- Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.
