About the Role
The individual in this position will oversee a portfolio of client accounts, ensuring satisfaction and identifying opportunities for expansion. This role requires consistent follow-up, problem resolution, and coordination across internal teams to meet client objectives.
Responsibilities
- Manage ongoing relationships with assigned clients
- Conduct regular check-ins to assess client needs
- Identify opportunities for service or product expansion
- Serve as the primary point of contact for account inquiries
- Coordinate with delivery teams to ensure project alignment
- Monitor account health and satisfaction metrics
- Prepare and present account status updates
- Resolve client issues in a timely manner
- Track and report on key performance indicators
- Maintain accurate records in the CRM system
- Collaborate with sales on renewal timelines
- Support onboarding for new clients
- Gather client feedback for product improvement
- Escalate technical or operational concerns appropriately
- Ensure contract terms are met and documented
- Forecast account revenue and growth potential
- Participate in strategic planning sessions
- Align client goals with service offerings
- Maintain knowledge of industry trends
- Support client training and resource adoption
- Facilitate communication during service disruptions
- Document client interactions and action items
- Work with finance on invoicing and billing questions
- Advocate for client needs internally
- Contribute to process improvements in account management
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexible scheduling
Team
Collaborative team environment focused on client success
Why This Role Matters
This position plays a key role in maintaining long-term client partnerships and influencing product direction based on real-world feedback. Success is measured by retention, satisfaction, and growth within the assigned portfolio.
Growth Opportunities
High performers may advance into senior account management, leadership roles, or specialized client strategy positions. Internal mobility is encouraged and supported.
Available for qualified candidates
