Lightspeed is seeking an Account Manager to join our Retail/Ecommerce team in Amsterdam. In this role, you will be responsible for driving the expansion of a strategic book of business consisting of Lightspeed’s highest valued retail customers. You will act as a trusted partner, understanding customer goals and challenges to build long-term relationships and help them achieve their desired outcomes for sustained growth.
What You'll Do
- Nurture excellent relationships with existing customers and ensure their ongoing success.
- Meet and exceed sales quotas.
- Plan and deliver Quarterly Business Reviews and Success Plans.
- Monitor customer usage data, go-live dates, and health indicators, translating insights into strategies for account retention and growth.
- Advocate for industry and customer needs within Lightspeed to support prioritization and timely investment in innovation.
- Work cross-functionally with internal teams including implementation, support, and product to ensure customer satisfaction and resolution for at-risk events.
- Own and drive the strategy for each customer in your book of business.
- Funnel customer feedback to appropriate teams to improve the end-to-end customer journey and address product gaps.
What We're Looking For
- Fluency in Dutch (must requirement).
- Fluency in English.
- Experience in customer success, account management, sales development, or business development.
- Understanding of solution-based consultative sales and customer success in a SaaS environment.
- Professional poise and confidence while communicating with customers.
- Great task and time management skills; ability to handle a funnel and proactively approach customers.
Nice to Have
- Bachelor’s degree in a relevant field.
- Ability to use Salesforce and ChurnZero.
- Industry expertise in retail or hospitality.
Technical Stack
- Salesforce
- ChurnZero
Team & Environment
You will be part of the Retail/Ecommerce team in Amsterdam, working in a team big enough for growth but lean enough to make a real impact.
Benefits & Compensation
- Ability to do your job in a truly flexible environment.
- Genuine career opportunities in a company creating new jobs everyday.
- Growth program for promotions and career advancement.
- Lightspeed share scheme.
- Health & Wellness Credit up to 400 EUR per year.
- Mental Health Support through the Modern Health App.
- People Experience benefit to work from anywhere in the world for 60 days a year.
- Free access to LinkedIn Learning.
- Time off to volunteer.
- Transit benefit.
- Regular breakfast or lunches, drinks & snacks in the Amsterdam office.
Work Mode
This is a local-city role based in Amsterdam, Netherlands.
Lightspeed is a proud equal opportunity employer committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities.
