Lightspeed is looking for a Strategic SaaS Account Manager to develop, engage, and support our most important enterprise customers in the hospitality segment over the long term. You will act as the primary point of contact for our largest hospitality customers in the Benelux region, responsible for driving growth, product adoption, and stakeholder management.
What You'll Do
- Act as the main point of contact for our largest and most strategic hospitality customers
- Develop and execute strategic account plans to drive growth, retention, and product adoption
- Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio
- Plan and lead quarterly business reviews and success plans
- Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
- Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner
- Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience
- Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey
What We're Looking For
- 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers
- A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio
- A strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship management
- Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams
- Fluent business-level Dutch and English
Nice to Have
- Experience in the hospitality, POS, or hospitality tech industry
Benefits & Compensation
- Equity program
- €400 Health & Wellness budget per year for sports, wellness, or anything that boosts your energy
- Pension plan with company contributions
- Mental health support: Access to wellbeing and coaching services
- Hybrid working model: Flexibility to balance office collaboration and remote work
- NS Business Card or commuting allowance
- Bicycle plan: lease a bike via Lightspeed
- LinkedIn Learning access & career development paths
- Regular team events & lunches
Work Mode
This role is hybrid, based in our Amsterdam office.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities.
