Lightspeed is looking for a Strategic Account Manager to serve as the primary point of contact and strategic account owner for our highest-value enterprise customers. You will build trusted partnerships and drive retention and growth by deeply understanding customer business goals.
What You'll Do
- Serve as the primary point of contact and strategic account owner, ensuring a seamless and consistent customer experience.
- Develop and implement strategic account plans to achieve revenue growth, improve product adoption, and expand Lightspeed’s presence.
- Lead commercial negotiations for renewals and account expansions, securing outcomes that deliver mutual value.
- Continuously monitor customer usage data, go-live milestones, and account health metrics to inform retention strategies and identify growth opportunities.
- Proactively identify and address churn risks, engaging with key stakeholders to resolve challenges and maintain high satisfaction.
- Build and maintain trusted, long-term partnerships by understanding customer business goals and providing consultative guidance.
- Collaborate cross-functionally with internal teams to champion customer feedback, support innovation, and ensure timely issue resolution.
What We're Looking For
- 5+ years in Enterprise Customer Success or Account Management within B2B environments, with a proven record of exceeding revenue and retention goals.
- Demonstrated success managing complex enterprise accounts and building trusted, long-term partnerships.
- Strong consultative selling, negotiation, and strategic thinking skills, with the ability to influence stakeholders.
- Deep industry expertise in Retail and/or Hospitality technology, with a solid grasp of sector-specific challenges and trends.
- Proficient in using CRM platforms (e.g., Salesforce, HubSpot) to manage relationships, forecast growth, and maintain metrics.
- Data-literate and analytical, comfortable leveraging usage data and performance insights to drive strategic decisions.
- Excellent communication and presentation skills, capable of engaging confidently with C-level executives.
- Adaptable and collaborative, thriving in dynamic environments and working cross-functionally to solve problems.
- Fluency in English as a working language is required.
Technical Stack
- Salesforce
- HubSpot
Team & Environment
This role is part of the NoAM engagement team.
Benefits & Compensation
- Lightspeed RSU program
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day
Work Mode
This position follows a hybrid work model.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities.
