SewerAI Corporation is looking for an Account Manager to serve as the primary point of contact for a portfolio of municipal, contractor, and engineering customers. You will ensure clients achieve measurable value from our platform, renew successfully, and expand their usage.
What You'll Do
- Own customer relationships across a book of business spanning SMB, mid-market, and enterprise clients.
- Drive renewals by ensuring customers achieve outcomes tied to SewerAI’s platform.
- Identify expansion opportunities and partner with Sales to grow accounts.
- Build executive champions by aligning platform capabilities with customer goals.
- Conduct QBRs and business reviews to reinforce value and uncover new use cases.
- Manage escalations and serve as a trusted advisor to senior stakeholders.
- Forecast risk and growth within accounts and maintain CRM accuracy.
- Collaborate with Sales, Product, and Support to remove blockers and ensure seamless customer experience.
- Help build playbooks and processes to scale account management.
What We're Looking For
- 3–6+ years in Account Management, Customer Success, or a related role (SaaS or infrastructure strongly preferred).
- Proven ability to drive renewals and account expansion with measurable growth.
- Strong relationship-building skills with both users and executive sponsors.
- Strategic thinker able to assess account health and prioritize actions effectively.
- Comfortable in fast-paced startup environments; thrives in ambiguity.
- Excellent communication skills — written, verbal, and presentation.
Nice to Have
- Experience with municipal, contractor, or engineering sectors.
- Exposure to AI/ML products.
- Background in infrastructure or field services.
Team & Environment
Work cross-functionally with Sales, Product, and Support teams.
Benefits & Compensation
- Compensation: $100,000 base salary with an OTE of $120,000-$150,000 and equity opportunities.
- Medical, Dental, Vision, Basic Life, 401(k), and more.
- Unlimited PTO.
- Tools and resources to support your success.
SewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment.
