Medely is hiring an Account Manager

Medely is looking for an Account Manager to ensure the success, retention, and expansion of our healthcare facility customers. You will act as a trusted partner, guiding customer strategy, running business reviews, and driving renewals for a growing mission-oriented startup modernizing healthcare staffing.

What You'll Do

• Own a portfolio of Medely customers, including post-launch adoption and retention.
• Run recurring business reviews with customers to measure success and identify gaps.
• Build a cadence of proactive customer touchpoints to drive engagement.
• Identify and nurture upsell opportunities within your book of business.
• Collaborate with Sales and Product to resolve customer needs and escalate issues effectively.
• Consistently achieve customer retention and renewal targets.
• Expand existing accounts through consultative upselling.
• Serve as the trusted advisor to your customer base, helping them achieve operational and staffing goals.
• Develop a feedback loop with Product and Clinical Ops teams to share customer insights.
• Play a leadership role in improving Medely’s account management playbook and mentoring new team members.
• Travel occasionally, both local and overnight, to meet with clients and promote Medely.

What We're Looking For

• 3-5 years of account management experience in SaaS or technology.
• Proven track record of driving adoption, renewals, and expansion within a customer base.
• Skilled at managing escalations and negotiating positive outcomes for both customers and the business.
• Able to manage multiple projects simultaneously with strict attention to detail.
• Strong communicator with the ability to engage technical and non-technical stakeholders at all levels.
• Analytical, organized, and highly collaborative—you thrive in cross-functional environments.

Nice to Have

• At least 1 year in a high-growth startup.
• Healthcare experience is a plus.
• Tech-savvy; familiarity with Salesforce and Google Workspace a plus.

Technical Stack

• Salesforce
• Google Workspace

Team & Environment

You will collaborate cross-functionally with Medely’s Sales, Product, and Clinical Ops teams.

Benefits & Compensation

• Competitive Compensation: $98,000 - $108,000 OTE (base + commission at plan).
• Long-term Incentives: 401k.
• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance.
• Flexibility: Flexible and unlimited PTO.
• Paid parental leave.
• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally.
• Ownership: Drive meaningful business impact on a team you’ll help build and define.
• Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office.

Work Mode

This is a remote position. The work location is flexible if approved by Medely.

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities. We are an E-Verify company.