Lands' End is seeking an Account Growth Manager to own and expand a defined book of school accounts. In this role, you will be responsible for revenue growth, retention, exclusive conversion, and successful contract renewals within your assigned Pod. You'll build trusted partnerships to increase long-term customer value and ensure a cohesive customer lifecycle.
What You'll Do
- Grow year-over-year revenue across assigned accounts through strategic selling, expansion, and program optimization
- Convert qualified non-exclusive accounts into exclusive, contracted partnerships
- Analyze account data to identify growth drivers, risk indicators, and upsell opportunities
- Lead renewal conversations and pricing strategy in partnership with Sales Manager
- Serve as the primary relationship owner for assigned school leaders & program influencers
- Conduct recurring business reviews, needs assessments, and roadmap planning
- Gain fluency in assigned Pod’s private/parochial landscape to tailor growth approach
- Represent Lands’ End at regional school events, association engagements, and conferences
- Partner with BDE for seamless onboarding transition following new acquisition
- Engage CSS in proactive planning for product, service, and operational execution
- Provide actionable customer intelligence to product, demand planning, marketing, and merchandising
What We're Looking For
- Bachelor’s degree in Sales Management, Finance, Business Administration or equivalent experience
- 4-6 years of relevant professional experience in client management, account management, inside sales, or growth-focused customer success
Nice to Have
- Professional certifications are a plus
Team & Environment
Collaborates closely with the Business Development Executive (BDE) on new wins and Customer Success Specialists (CSS) on execution and experience to ensure a cohesive customer lifecycle across the Pod.
Work Mode
This role follows a local-country work mode, based in the South Central region covering Kansas, Oklahoma, Arkansas, Louisiana, and Texas.
Lands' End is an equal opportunity employer.
