About the Role
Drive end-to-end sales and client success in Shanghai, managing the full sales cycle from prospecting to renewal while expanding relationships and leveraging client insights to inform product and market strategy.
Responsibilities
- Lead the complete sales process, from identifying prospects to closing deals, aligned with quarterly and annual targets.
- Build and sustain strong client relationships to increase product adoption, satisfaction, and contract renewals.
- Sell solutions through a consultative approach, tailoring messaging for diverse stakeholders and decision-makers.
- Track client usage and feedback to proactively address concerns and minimize churn.
- Uncover and act on opportunities to expand business within current accounts, including upselling and cross-selling.
- Share client-driven insights and market trends with the product team to influence development.
- Promote the brand by representing the company at industry events and in engagements with mobile ecosystem partners.
- Ensure Salesforce (SFDC) reflects accurate and up-to-date pipeline and forecasting information.
Requirements
- 3 to 5 years of experience in client-facing roles such as sales, account management, or customer success, preferably in SaaS, AdTech, or professional services like consulting or investment banking.
- Demonstrated success in meeting or surpassing sales targets or client retention benchmarks.
- Skilled in consultative selling, negotiation, and clear, effective communication.
- Technically proficient, with the ability to discuss product functionality, integrations, and technical aspects with technical and non-technical stakeholders.
- Able to deeply understand local market dynamics and customer needs through active listening and inquiry.
- Fluent in both English and Chinese.
- Capable of working independently while contributing effectively in a fast-moving, collaborative environment.
- Experienced with CRM and sales tools such as Salesforce, SalesLoft, and LinkedIn Sales Navigator.
Benefits
- Further details on culture and employee benefits are available on the company's career page.
Team
Part of the China team focused on both acquiring new clients and ensuring ongoing client success.
Additional Information
- This position is located in Shanghai and operates within the local China team.
- The role combines responsibilities in new business development and long-term client success.
- Participation in industry events and collaboration with mobile ecosystem partners is required.
- The company uses AI-powered tools to assist in candidate screening, though final hiring decisions are made by people.
- The company is an equal opportunity employer and does not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other protected characteristics.
