Breezeway is hiring an Account Executive, German

About the Role

This role involves managing existing accounts and expanding business within German-speaking regions by delivering exceptional service and identifying growth opportunities.

Responsibilities

• Manage and maintain strong relationships with current clients
• Identify opportunities to expand product or service usage within accounts
• Serve as the primary point of contact for client inquiries and support needs
• Collaborate with internal teams to ensure client satisfaction
• Monitor client health and proactively address potential risks
• Prepare and deliver regular account reviews and business updates
• Negotiate contract renewals and upsell discussions
• Track and report on key account metrics and performance indicators
• Gather client feedback to inform product and service improvements
• Coordinate onboarding and implementation processes with new clients
• Stay informed about industry trends and market developments
• Represent the client perspective in internal planning discussions
• Support resolution of technical or operational issues
• Maintain accurate records in the CRM system
• Ensure timely communication during service changes or outages
• Drive adoption of additional features or services
• Facilitate client reference opportunities and case studies
• Organize and lead quarterly business reviews
• Work closely with marketing to tailor communications
• Respond to client requests with timely and accurate information
• Promote long-term client success and satisfaction
• Assist in the development of client-specific success plans
• Monitor usage patterns to identify expansion potential
• Act as an advocate for clients across departments
• Support client retention and reduce churn rates

Nice to Have

• Bachelor’s degree in business, communications, or related field
• At least three years in a client-facing role
• Experience in hospitality or property management tech
• Prior work with subscription-based services
• Familiarity with German business culture
• Background in performance reporting and analytics
• Experience supporting enterprise-level clients
• Knowledge of customer success platforms
• Previous exposure to fast-growing startups

Compensation

Competitive salary with performance-based incentives

Work Arrangement

Remote with flexibility for client time zones

Team

Part of a growing customer success team focused on international markets

Why This Role Matters

Clients in German-speaking regions rely on consistent, high-quality support to maximize their investment. This role ensures long-term satisfaction and growth by building trust and delivering value.

What to Expect

You’ll work directly with clients across Germany, Austria, and Switzerland, helping them get the most out of their services. Success means fewer cancellations, stronger relationships, and measurable revenue growth.

Not available for this position