What You'll Do
Engage directly with consumers through phone, email, or text to discuss overdue balances and secure payments. You’ll work to understand each individual’s financial situation and negotiate realistic repayment arrangements or settlements.
Track and document every interaction with precision, ensuring records are current and reflect all collection efforts. You’ll assess account details to determine the best approach and prioritize outreach based on performance goals.
Resolve disputes and inquiries promptly, addressing concerns with professionalism and care. You’ll also use skip-tracing methods when needed to locate individuals and update contact details.
Meet performance targets set by management, including daily, weekly, and monthly benchmarks. You’ll follow established procedures and contribute to team objectives while maintaining strict compliance with internal policies.
Requirements
- Demonstrated attention to detail and strong organizational habits
- Commitment to ethical conduct in all customer interactions
- Clear, effective communication skills, both verbal and written
Experience in collections or a related field is preferred. Familiarity with legal standards and regulations related to debt recovery is a plus.
Benefits
- Comprehensive medical, prescription, dental, and vision coverage for employees and eligible dependents
- Generous paid time off and vacation policies
- One Friday off per month for Wellness Weekends
- 401(k) plan with employer contributions after one year of service
- Access to company-sponsored training and certification programs
- Quarterly recognition events with bonus awards for top performers
- Opportunities to participate in community service initiatives
Compensation
Top performers may receive quarterly bonuses. Base salary details are available during the interview process.
Work Environment
This role operates in a structured, goal-oriented setting with expectations for consistent performance and compliance. Work mode details will be discussed during hiring.
Company Culture
The organization values integrity, collaboration, and results. Empathy guides interactions with consumers and colleagues alike. Innovation and service excellence are encouraged, and employees are supported in giving back through ongoing volunteer programs.
Equal Employment Opportunity
The company promotes fairness and inclusion in all employment practices. It does not discriminate based on gender, race, religion, national origin, disability, gender identity, sexual orientation, veteran status, or any other protected category. A workplace free from harassment and retaliation is maintained for all team members.
