Gatekeeper is seeking an Account Director to be the primary owner of a portfolio of high-value existing accounts. In this strategic role, you will be responsible for retaining, growing, and expanding these relationships by ensuring customers achieve maximum value from our Vendor & Contract Lifecycle Management (VCLM) solutions.
What You'll Do
- Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals.
- Build strong, long-lasting relationships with key stakeholders to ensure high customer satisfaction and loyalty, driving renewals.
- Partner with the Customer Success & Professional Services team to ensure smooth onboarding, product adoption, and continued engagement.
- Develop and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives.
- Act as a trusted advisor to customers, proactively identifying and addressing potential issues and providing solutions.
- Become a subject matter expert in Gatekeeper’s product offerings and the broader VCLM domain to guide customers and position yourself as a trusted consultant.
- Use data and analytics to monitor account health and customer usage to help identify growth opportunities.
- Regularly report on account performance and forecast renewal and expansion revenue.
- Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams.
What We're Looking For
- Proven experience in an account management or client success role within a SaaS environment, focused on high-value accounts.
- A track record of retaining and growing existing business, with a strong understanding of net revenue retention (NRR) drivers.
- Demonstrated ability to build deep relationships with senior stakeholders and act as a trusted advisor.
- Strong commercial acumen with experience in forecasting, account planning, and identifying upsell/cross-sell opportunities.
- Excellent communication, presentation, and problem-solving skills.
- A customer-centric, strategic mindset focused on delivering value.
Work Mode
This is a remote position based in Vancouver. You must be located within the Vancouver area.
Gatekeeper is an equal opportunity employer.
