Justworks is looking for an Account Development Executive in Miami, FL. In this role, you will act as a consultative seller focused on helping customers realize the full value of their partnership. You will own the end-to-end sales cycle for post-sale upsell and cross-sell opportunities to drive Net Revenue Retention (NRR).
What You'll Do
- Own the end-to-end sales cycle for post-sale upsell and cross-sell opportunities, from customer discovery to quoting, proposal, and contracting.
- Serve as the primary point of contact for product-specific upsell motions, working in partnership with CSMs, Support, and Customer Retention.
- Partner with product Specialists to deliver expert-backed, consultative sales experiences.
- Ensure a seamless handoff to onboarding and support teams, managing expectations throughout the customer journey.
- Use tools like Salesforce and Notion to manage pipeline, document activities, and maintain data accuracy.
- Collaborate closely with internal teams to refine SOPs, surface process improvements, and build scalable ways to grow post-sale revenue.
- Help reduce customer churn risk by ensuring a professional, responsive, and competitive buying experience.
- Meet or exceed sales quotas tied to upsell and cross-sell revenue targets.
- Serve as an internal ambassador for the ADE model and a trusted go-to resource for sales within our existing customer base.
What We're Looking For
- A minimum of 3 years of experience in an Account Executive or sales role with upsell responsibilities.
- 1 year of experience managing a complete and consultative sales cycle and closing.
- Proven ability to manage a sales pipeline and meet or exceed revenue targets.
- Experience owning end-to-end sales cycles.
- Strong written and verbal communication skills with an ability to simplify complex topics.
- Comfortable working cross-functionally with other teams and stakeholders.
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
- Familiarity with CRM tools (Salesforce preferred).
- Passionate about delivering an excellent customer experience throughout the sales process.
- A team player with a growth mindset and a desire to build within a fast-moving, evolving function.
Technical Stack
- Salesforce
- Notion
Team & Environment
This is a highly cross-functional role collaborating with Customer Success, Support, and product Specialists.
Benefits & Compensation
- Welcoming and casual environment
- Great benefits
- Wellness program offerings
- Company retreats
- Base wage range for Miami, FL is $83,700.00 - $83,700.00
Work Mode
This is a hybrid position based in Miami, FL.
Justworks is proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.
