Chime is looking for an Account Coordinator, PBA to support our account teams in enhancing client satisfaction and managing day-to-day tasks. In this role, you will partner with teams serving Health Plan, TPA, and copay card clients.
What You'll Do
- Support implementation and client management teams with all day-to-day client requirements
- Manage and execute all client benefit requests, including benefit changes, eligibility changes, and new implementations, in a timely and accurate manner
- Analyze incoming client requests and work with internal and external teams to complete required plan documentation
- Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent
- Lead pre- and post-implementation quality assurance and testing to validate coding accuracy
- Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address them
- Handle and resolve sponsor and member issues, escalating as needed
- Research and respond to claims processing and system configuration inquiries
- Coordinate integration of other data inputs into client management processes
- Collaborate cross functionally to support general client operations, as required
What We're Looking For
- Undergraduate bachelor’s degree, with record of strong academic performance or equivalent job experience
- 1+ years of proven experience in PBM / health plan, benefits consulting, or healthcare
- Track record of building trusting internal and external relationships
- Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
- Experience working with structured and unstructured data
- Proficient in Microsoft Office
- Ability to balance multiple complex projects simultaneously
- Exceptional written and verbal communication skills
- Extremely flexible, highly organized, and able to shift priorities easily
- Attention to detail & commitment to delivering high quality work product
Nice to Have
- SQL a bonus
Technical Stack
- Microsoft Office
- SQL
Team & Environment
You will support the PBA account teams.
Benefits & Compensation
- Compensation: $60,000 - $75,000 USD
Work Mode
This is a hybrid role open to candidates in Charlotte, North Carolina; Denver, Colorado; New York, New York; and Remote.
We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
