Cleveland Clinic Health System is hiring an Access Optimization Analyst II

Cleveland Clinic Health System is seeking an Access Optimization Analyst II to act as an advocate for access projects across the system, identifying barriers to operational excellence. In this role, you will coordinate and implement enterprise-wide EPIC system changes to create the best possible access process and integrate new physician practices into front-end EPIC systems.

What You'll Do

• Be responsible for EPIC access projects, including planning, obtaining customer input, and projecting resource requirements.
• Manage physician practice integration into front-end EPIC systems, including discovery, design, testing, implementation, and optimization.
• Analyze the impact to operational workflows, determine request viability, and ensure requested changes conform to Institute design.
• Lead internal communication to ensure EPIC design standardization while continuously improving access.
• Maintain the service relationship between the IT department and its direct application customers.
• Lead change requests and analyze all possible impacts that will result from the requested change.
• Verify Institute gatekeeper change approval and validate requested changes in production.
• Verify accuracy of questionnaire and/or decision tree flow after implemented change.
• Lead EPIC testing and validation efforts.
• Assess priority of requests based on urgency of need, time requirements, project constraints, user efficiency, and training needs.
• Make recommendations of best practices while proactively seeking new system functionality and technology.
• Work through the complete project cycle from identification through implementation.
• Analyze flow processes and recommend ways to reduce steps and increase efficiency using technology.
• Plan, schedule, and manage multiple projects.

What We're Looking For

• Bachelor’s Degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration, or a related field and four years of EPIC system experience in an outpatient setting (preferably in an academic medical center)
• Four years of experience supporting EPIC applications that includes optimizing
• High School Diploma/GED and eight years of experience in IT or a related field
• Associate’s Degree and six years of experience in IT or a related field

Nice to Have

• Two years of experience as an Access Optimization Analyst I

Technical Stack

• EPIC systems

Team & Environment

You will join the Access Operations Support team within the Clinical and Operational Improvement department.

Work Mode

This is a hybrid position based in Cleveland.

Cleveland Clinic Health System believes in a better future for healthcare, where every team member is a caregiver responsible for honoring a commitment to excellence, pushing boundaries, and transforming the patient experience.

The policy of Cleveland Clinic Health System and its system hospitals is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment.