Adrian Magnus, part of Carazo Enterprise SL, is looking for a proactive specialist to manage post-sale customer relationships. This fully remote, client-focused role is central to long-term engagement, retention, and revenue growth through support and strategic upselling.
What You'll Do
- Act as the primary point of contact for post-sale customer inquiries and support.
- Confirm product delivery and handle any issues in a timely and efficient manner.
- Maintain high levels of customer satisfaction and trust.
- Proactively reconnect with existing clients in Spain and USA to encourage repeat purchases or product upgrades.
- Identify upsell opportunities and present offers in a consultative, non-intrusive way.
- Log customer interactions and feedback to support data-driven decision-making.
- Collaborate closely with sales, logistics, and support teams to ensure smooth after-sale operations.
What We're Looking For
- Bilingual in English and Spanish.
Work Mode
This is a fully remote position with a global scope.
Adrian Magnus is an equal opportunity employer.
