About the Role
The role involves delivering immediate technical assistance for automotive components, identifying root causes, and escalating complex cases when necessary.
Responsibilities
- Respond to incoming technical inquiries from customers and partners
- Diagnose and resolve product-related issues efficiently
- Document service requests and track resolution progress
- Escalate complex technical problems to higher support levels
- Maintain accurate records in the service management system
- Communicate effectively with international stakeholders
- Follow established service procedures and protocols
- Provide feedback on recurring technical issues
- Support warranty claim assessments with technical input
- Collaborate with internal teams to improve service quality
- Stay updated on product changes and technical updates
- Ensure compliance with service level agreements
- Assist in translating technical content when needed
- Handle inquiries primarily in Dutch
- Work within defined shift hours including weekends if required
Nice to Have
- Experience in automotive electronics
- Prior work in a global support environment
- Knowledge of Bosch systems or products
- Additional language skills in French or German
Compensation
Not specified
Work Arrangement
On-site
Team
Global technical support team focused on automotive aftermarket solutions
Languages
- Dutch is required for customer communication
- English is required for internal coordination
Work Location
- Position based in Bangalore, India
- On-site presence required
Shift Requirements
- Must be available for rotational shifts
- Weekend work may be required based on coverage needs
Not available
