Join a dynamic team providing professional technical support to corporate customers and end users through chat communication. You will be responsible for resolving inquiries efficiently, maintaining high service standards, and ensuring customer satisfaction.
Handle customer queries via chat in a timely and professional manner
Identify and troubleshoot technical issues
Guide users through step-by-step solutions
Escalate unresolved issues when necessary
Maintain accurate records of customer interactions
Ensure high levels of customer satisfaction
Fluent German (C1) and good English (B2 or higher)
Previous experience in a customer service or technical support role is a plus
Strong typing skills and ability to manage multiple chat conversations at once
Excellent written communication skills
Good problem-solving and critical thinking abilities
Comfortable using digital tools and learning new systems quickly
Detail-oriented with strong organizational skills
Team player with a customer-centric mindset
Knowledge Base/Help Desk Portals
Apply on company website Sofia, Sofia City Province, Bulgaria On-site Full-time
CROSS BORDER TALENTS is hiring a 1st Level Technical Support with German and English
About company
Your international recruitment partner for hard to find candidates and jobs all over the globe. We are a specialist recruitment consultancy with a global network, providing permanent and talent-leasing solutions in Engineering, ICT, and Multilingual sectors.
Operating in over 102 countries, we bridge skill gaps by delivering tailored recruitment solutions worldwide, connecting top talent with world-class opportunities across industries.