Unknown Company is hiring a Workforce Management Supervisor

Workforce Management Supervisor (Remote, Florida residents only) Industry: Critical community services Location: Fully remote in the state of Florida Schedule: Full-time, 40-hour workweek, flexible scheduling Compensation: $48,000 annual salary + comprehensive benefits package featuring fully employer-sponsored individual health insurances and competitive leave policy Summary of Mandatory Qualifications: - Must be a Florida resident within the state - Minimum associate's degree from an accredited institution - Four (4) years combined education and relevant work experience - Ability to clear a level two (2) background screening and drug test About us: We are a free, confidential, 24-hour helpline providing listening support, information, referral, and crisis services. We connect callers with nearly 2,600 programs and services, functioning as a dynamic virtual call center addressing critical community needs. About this position: We're seeking a highly organized, technologically proficient, solutions-oriented professional to join our Helpline Leadership Team as Workforce Supervisor. This role suits someone who excels in behind-the-scenes operational optimization, technological problem-solving, and system enhancement. This position is crucial in maintaining our 24/7 Helpline, managing scheduling, real-time staffing, and maintaining technological infrastructure supporting counselor services. The ideal candidate thrives in dynamic environments, enjoys troubleshooting, and prioritizes accuracy, communication, and teamwork. We seek a candidate who: - Demonstrates strong technological comfort and adaptability - Manages complex scheduling and staffing requirements meticulously - Exhibits exceptional problem-solving capabilities - Remains calm during priority shifts - Communicates effectively across organizational levels - Balances autonomous work with collaborative leadership - Motivated to enhance operational processes - Shows consistent reliability and accountability Requirements: - Florida state residency - Proven call center operations experience - Workforce Management expertise - Secure, confidential home workspace - Availability during work hours - Passing background and drug screening - Educational qualifications: - Bachelor's degree with 1+ years call center experience OR - Associate's degree with 2+ years Workforce Management experience - Minimum 30 WPM typing speed - Comfort with phone and virtual communication environments Benefits: - $48,000 annual salary - 100% paid individual benefits package - Free mental health telehealth sessions - 403(b) retirement plan - Paid Time Off - Sick Leave - Nine paid holidays - Flexible scheduling - Provided work equipment We celebrate workplace diversity and encourage applications from candidates with varied backgrounds and perspectives. Our inclusive culture values individual strengths and promotes innovative team dynamics. Join us in building a challenging and rewarding career!